Hospitality and Tourism Management

Hospitality and Tourism Management


ETSU IS OFFERING A NEW CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT BY GIVING THOSE INTERESTED IN OPPORTUNITY TO EXPAND THEIR SKILLS AND KNOWLEDGE OF THE GROWING INDUSTRY. ALICIA PHELPS IS HERE WITH MORE INFORMATION. THANK YOU FOR BEING HERE ALICIA. TELL ME ABOUT THE CERTIFICATE PROGRAM THAT YOU ALL ARE JUST NOW GETTING TOGETHER AND OFFERING. THE NORTHEAST TENNESSEE TAURUS ASSOCIATION HAS PARTNERED WITH EAST TENNESSEE STATE UNIVERSITY. IT IS SOMETHING THAT WE HAVE NOTICED IN THE TORAH SOME HOSPITALITY ARENA IN OUR AREA, THAT WE JUST HAVE NOT HAD THAT PROFESSIONAL DEVELOPMENT CLASSIFICATION, OR THINGS WHERE FOLKS CAN GROW IN THEIR CAREERS BEFORE. IT HAS BEEN IN THE WORKS FOR A REALLY LONG TIME. WE ARE SO EXCITED TODAY TO VIEW THIS PROGRAM. WE ARE GOING TO START WITH CLASSES AUGUST 20 THAT REALLY IS EXCITING. THIS IS LIKE YOU SAID GEARED TOWARDS PEOPLE AND PROFESSIONALS WHO ARE ALREADY IN THIS BUSINESS, AND THEY WANT TO LEARN MORE. OR SOMEONE WHO IS PROFESSIONAL AND WANTING TO GET INTO THE BUSINESS AND LEARN MORE ABOUT IT. LIKE YOU SAID, THIS IS BRAND- NEW. WHAT MADE YOU ALL TO THE LEAP TO GET THIS GOING? THERE ARE NUMEROUS QUALITY PROGRAMS OFFERED AT A VARIETY OF DIFFERENT AGENCIES THROUGHOUT THE YEAR. WE REALLY DID NOT HAVE ONE THING. IT IS A 12 WEEK COURSE. HE DID NOT HAVE THE ONE OPPORTUNITY THAT FOLKS COULD PARTAKE IN THAT WOULD REALLY LEAP THEM UP IN THEIR CAREER. WE WANT TO OFFER THAT FOR FOLKS WHO ARE ALREADY IN THE INDUSTRY. MAYBE YOUR EMPLOYER RECOGNIZES YOU AS MOVING UP THE CAREER LADDER, THEY WANT TO INVEST IN YOU. IT IS FOR LOWER MID-LEVEL MANAGERS, OR SOMEONE WHO HAS A CHANGE OF CAREER. IT WILL BE NEAT TO WATCH THE FOLKS GROW THROUGH THAT PROGRAM. YOU SAID IT WAS 12 WEEKS, WHAT ENTAILS IN THE PROGRAM? WE WILL BE DOING ANYTHING FROM BASIC CUSTOMER SERVICE, HOSPITALITY RULES AND REGULATIONS IN THE FOOD INDUSTRY, AS WELL AS AT AN ATTRACTION, OR ANY SAM, AS WELL AS EMPLOYEE MANAGEMENT, STRATEGIC PLANNING, MARKETING OF COURSE. IT WILL BE A VARIETY OF THINGS, IT SHOULD REALLY MAKE THOSE INDIVIDUALS WELL-ROUNDED, AND FINELY TUNED THEIR SKILL SETS THEY HAVE. WE ARE PULLING FROM OUR LOCAL TALENT POOL. WE HAVE FOLKS IN OUR AREA IN NORTHEASTERN TENNESSEE THAT ARE INTERNATIONALLY KNOWN FOR WHAT THEY DO. WE WILL BE PULLING IN FOLKS FROM RECOGNIZABLE ATTRACTIONS, OR NAMES YOU WILL BE FAMILIAR WITH, BECAUSE WE WANT TO GIVE THE FOLKS A REAL LIFE EXPERIENCE, NOT JUST SOMEONE THAT YOU HAVEN’T HEARD OF THAT WE HAVE PULLED IN. THESE WILL BE PEOPLE THAT YOU CAN STILL CONNECT WITH AFTER THE PROGRAM, TOO. IT WILL BE FOLKS LIKE THAT. FESTERS FROM ETSU AS WELL, AND FOLKS FROM THE TENNESSEE DEPARTMENT OF TAURUS DEVELOPMENT. YOU ARE REALLY PULLING PEOPLE FROM ALL WALKS OF LIFE, BUT WITH A GREAT BACKGROUND AND STRONG KNOWLEDGE OF THIS INDUSTRY. WHAT ARE YOU HOPING WHEN PEOPLE COME AND COMPLETE THE COURSE? WHAT ARE YOU HOPING THERE CERTIFICATE WILL HELP THEM WITH IN THE FUTURE? WE HOPE THAT THEY WANT TO MOVE IN THEIR CAREER. THEY WANT TO KEEP THEM IN THE AREA FIRST AND FOREMOST. AND FURTHER STRENGTHEN THE WORKFORCE IN OUR AREA, THAT IS THE SECOND LARGEST INDUSTRY IN THE STATE WHEN IT COMES TO TOURISM AND HOSPITALITY. WHAT ARE SOME REQUIREMENTS FOR PEOPLE INTERESTED IN WANTING TO TAKE PART IN THIS PROGRAM? AT THIS TIME, IT IS NOT NECESSARILY LIKE A TYPICAL COLLEGE COURSE PROGRAM. WE WILL BE MEETING ON TUESDAY EVENINGS. MOST FOLKS WILL ALREADY BE WORKING IN THE INDUSTRY. WE DO NOT HAVE A REQUIREMENT OF HOW MANY YEARS YOU NEED TO BE IN THE INDUSTRY EITHER. YOU DO NEED TO HAVE A LITTLE BIT OF EXPERIENCE OR INTEREST, MAYBE YOU ARE JUST OUT OF COLLEGE, AND YOU WANT TO STAY IN THE AREA AND DEVELOP YOUR CAREER THAT WAY. ANYONE WHO FRONTLINE STAFF, TO SOMEONE THAT IS ASPIRING TO BE OVER AN ATTRACTION OR RESTAURANT. WONDERFUL. PEOPLE CAN FIND ALL THIS INFORMATION BY GOING WHERE? YOU CAN GO TO NORTHEAST TENNESSEE THAT.ORG/HTC, WHICH IS HOSPITALITY AND TOURISM CERTIFICATE, OR CALL THE CONTINUING STUDIES DEPARTMENT AT 423-439-8084. WE WANT TO MENTION ALSO THERE ARE SCHOLARSHIPS FOR THOSE INTERESTED, MAYBE THEY CAN’T PAY FOR IT RIGHT NOW, BUT YOU GUYS REALLY TO HAVE A STUPOR ALL. WE DO HAVE A SCHOLARSHIP AVAILABLE, YOU CAN ENROLL AT THAT WEBSITE AS WELL. IT IS A VERY AFFORDABLE RATE, WHETHER YOU ARE A MEMBER WITH OUR ORGANIZATION OR NOT.

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