ILO and KUONI cooperating for business performance in the Kenyan Tourism Industry

ILO and KUONI cooperating for business performance in the Kenyan Tourism Industry


“What SCORE does, it opens up the minds
of everyone within the establishment, regardless of their positions.” “I think SCORE has been the biggest benefit
for Msambweni Beach House, because we are more organized.” “SCORE came in and, you know, it has been able to help us to improve
the way the information flows from the management to the staff for example.” “Productivity is high
because we are more organized now, communication has become very easy.
I’ll tell you, it is amazing… amazing in a sense that
we sit at par and we discuss issues openly.” “Every day is a learning day, and the more you sensitize your team, the more they get to understand
what it needs to be done.” “So, SCORE really comes in to help you,
as a hotel, if you really implement it
through engaging the staff and knowing exactly why things should be done
the way there are being done.” “Everyone is now productive,
from the lower level staff to the top, we are one…it is one chain.” “I got such an opportunity to talk
with the management because with my suggestion is already
to the directors and to the manager.” “We use to take a lot of time
and the place were very dusty. But after the SCORE training, with the ILO and Rachel with the group,
it improved.” “I was very happy to get the privilege
to talk to the manager because of SCORE.” “So SCORE, I would say, is one of the most efficient ways
to improve a work environment.” “In every establishment, in which ever industry,
SCORE is practical.” “It doesn’t require a huge investment, it just requires the staff to understand that there are so many things that
they are capable of doing that they have never thought about.” “The manpower usage is less, because things are properly placed
and are easily identified.” “Before I noticed that the laundry staff
used to work from 6am in the morning which is their reporting time and
they leaved the resort at around 8pm. The same energy that would be used
to wash three or four pieces of clothes which was not well organized
is used to do a bigger bulk. These days, Nancy as a witness,
they work 8 to 5.” “We have several operating procedures
which we are finalizing the document in the food and beverage department. Soon enough we are going to finalize
in the kitchen and you know, when you standardize, you save costs.” “We really, really, appreciate this initiative.” “I must say we feel honoured.” “It is a very positive initiative.” “I really appreciate the SCORE.” “The workers, they are happy.” “I can tell you,
the responses are outstanding, yes.”

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