Major Decisions: Hotel, Resort & Hospitality Management

Major Decisions: Hotel, Resort & Hospitality Management


Hello, I am Emmett Steed, Professor of Hotel, Resort, and Hospitality Management at Southern Utah University. The students that do well are ones that like people and so, we say two things: you need people skills and business skills. So, our major teaches those things. The people skills are leadership, motivation, and customer service. The business skills are how to make a profit and to generate cash. Where most students go are in the hotel or lodging industry, or in the food service and restaurant industry. There is club management, cruise lines, transportation, gaming, meetings and conventions. So the industry is very broad and really has a place for almost anyone. We have fun, but we work hard. We have to learn all of the skills of how to motivate people and to lead them. We need some business experience, there’s a little accounting, a little finance, there’s also some operational classes for an office, housekeeping, facilities. Then there’s also classes like customer service and leadership. One thing that I absolutely believe in is great interaction with the industry. We actually take many trips. We go out and interact with industry executives. We go to Vegas and see some of the big resorts. We go to Park City to see the luxury resorts. We go to Lake Powell to see the most luxurious resort in the state of Utah, Amangiri. As well as a very large resort, Lake Powell Marina. Actually, many of these trips have led to career positions. We have faculty that have great industry experience, as well as PhD credentials. We not only can tell people, here are the greatest books and the greatest concepts, but, here’s how they apply in the industry. That plus these trips we give students so they can connect: this is what it all means and this is where I want to go.

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