The importance of travel insurance: Kate’s story

The importance of travel insurance: Kate’s story


>>Heading: Understand Insurance
>>Kate: So a few years ago, I was working in a travel agent with a friend and we had
decided that we wanted to travel to Rio Carnival to party hard with … the Brazilians! When we got there, it was so exciting. We
arrived at night, so the city was lit up. It was so beautiful. We were so excited we
couldn’t wait to explore what the city had to offer. We ate lots of great food. We drank
lots of drinks. We went to Copacabana … a little bit of dancing, a lot of partying.
So a few days into the holiday, something wasn’t quite right. I couldn’t see out
of the left side of my eye. Umm, it was a little black and blurry, and I thought oh
it’s just stress, I was partying too hard. I had mentioned it to Mum and Dad when I was
talking to them that day and they were really concerned.
[1st Minute] Kate: They immediately called Cover-More Insurance
and let them know there was something wrong with me and but I didn’t really think anything
of it. A few hours later, Cover-More actually called
my hotel and wanted to talk to me. They wanted to know what was going on. And
was I OK? I had to tell them that, no, I wasn’t OK. That I couldn’t see, and I thought it
was just stress. They advised that I should probably get to
a hospital straight away. I wouldn’t have known what to do, if it wasn’t for the travel
insurance company. I was so thankful that they were there for
me, 24 hours a day, any questions I had. I didn’t know what hospital to go to. I didn’t
know what doctors to see. They also kept in constant contact with my
mum and dad, to let them know that I was going to be OK, that they were either going to get
me home safely, or that they were going to get me fixed and get me some treatment. It was really reassuring to know that they
were there, for me and for my family. The insurance company covered me for the big
things, like my early flight back home to seek medical treatment here in Australia.
[2nd Minute] Kate: They also covered me for the small things,
like phone calls to and from home, additional accommodation, meals and the taxis to and
from the hospital. The day after arriving back home I went to
the hospital. They had run a few tests and actually admitted me, because they thought
it was something serious. It turns out it was, I had MS. I was so glad to have my family there holding
my hand through the whole ordeal. They were there for all the tests and working out and
discovering what MS is with me. I made my claim within a few weeks of returning
to Australia, it was a really quick and easy process, and I had my payment within a few
weeks. What happened to me hasn’t stopped me from
travelling. I recently went on a holiday to Hong Kong with my family. I contacted Cover-More,
and I let them know about my MS and I was covered. Having worked in a travel agency, I understood
the importance of taking out travel insurance, because things like this do happen to people.
I just never thought it would happen to me.>>Heading: Kate’s insurance tips
[3rd Minute]>>Kate: I would advise anyone that is planning
an overseas holiday to take out travel insurance, because you never know what could happen. My experiences taught me that travel insurance
is just as important as your airfare and passport.

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